The staff were amazingly good and incredibly kind and helped with public parking.

Location: the hotel was so close to the centre of the verdant city of Cuernavaca and downtown and the colonial area. Huge and exceptional room with a balcony, I had a memorable stay.

Great customer service provided. Amazingly good personnel, reasonably spacious rooms with modern california style decor, good-sized bathrooms, comfortable beds. Superb meals with complementary drinks...

Absolutely gorgeous and wonderful hotel, I really enjoyed it. The queen room was perfectly clean and huge with a balcony. The location was incredible and magnificent, close to the main plaza of Cuernavaca, and Cuernavaca for a wedding. I tried some drinks at brew pub Tinto de Verano, located 5 minutes walk away. The service was good during my stay.

Booked a room with a balcony. The food was great and we truly enjoyed the variety. It had an amazing location - a couple of blocks away from an excellent museum.

We loved staying at this hotel. The staff were incredibly friendly and went out of their way to make us feel welcome. We especially appreciated their ability to speak English, which made communication much easier for us. The location is perfect for those wanting to explore the main plaza of the city. The hotel facilities were top-notch, including the pool area, which was surrounded by comfortable chairs and couches. And last but not least, breakfast was delicious and served right in our room.

There was nothing we didn't like about this hotel.

The staff at Las Casas B&B Boutique Hotel, Spa & Restaurante were incredibly friendly and accommodating. They made sure to communicate with us in English and were patient and kind even when we had trouble understanding. The food at the hotel was simply amazing, with the chef putting great care and detail into each dish. The pool area was surrounded by comfortable couches and lounges, creating a relaxing atmosphere. The entire property was artistically designed, with beautiful whitewashed walls, shabby chic furniture, and gorgeous flowers everywhere. The hotel's location in the center of Cuernavaca was perfect, and security was top-notch.

One slight drawback was the noise after midnight. While it didn't go on for too long, anything after 10 pm was a bit too much for a hotel of this size.

Cozy hotel, great location, friendly staff, delicious restaurant, relaxing massage, attention to detail.

Nothing, all was good.

My partner and I had a wonderful stay in this hotel located near the main plaza. The staff was attentive, the room comfortable with plenty of closet space and a big shower in the bathroom. The breakfast was excellent, with plenty of choices, while the poolside dining experience was unforgettable. We also enjoyed relaxing by the second pool, served drinks by the attentive staff. It truly felt like an oasis in the heart of the city.

The hot water in the shower didn't work well at first, but the staff quickly provided us with a smaller room that worked perfectly.

Had an amazing new year's experience at this boutique hotel. The complementary champagne and fruit platter in our room upon arrival were a great way to start the celebration. The location was perfect, just a short walk from many local attractions. The staff was incredibly friendly and made us feel right at home. One of the best aspects of this hotel was the spa, they had a fantastic range of treatments available, and the masseuse was exceptional. Will definitely be returning here!

Honestly, there were no downsides to our stay at this hotel. Everything was so perfect that we didn't want to leave.

We loved the food and the location of the hotel. The meals were delicious and creatively presented. The hotel's proximity to the central plaza made everything within walking distance. the architecture was beautiful and provided a relaxing atmosphere for us to enjoy.

the area around the hotel was very crowded and dirty, which detracted from our overall experience.